Liza Bryan Acheson
Neal Bailes is an amazing mortgage broker! He is so knowledgable and he always gets the loan closed… even in the most difficult of situations. I have worked with him on many transactions and my clients are never disappointed. I highly recommend Neal for all of your mortgage needs!
Joseph Aylor
I’ve now done two mortgages with Neal and he has been exceptional to work with on both occasions. He is extremely knowledgeable of the process, works hard to find the absolute best rates that fit my needs, and is always professional and courteous. He stays engaged throughout the process and promptly returns my calls, texts, or emails (some of which were late in the evenings or over the weekend). I will always go to Neal with my mortgage needs and would definitely consider him and his team again in the future and would gladly recommend him to any of my friends and colleagues.
Bill Bennett
Positive: Professionalism, Quality, Responsiveness, Value
Always calls back if he doesn’t answer. Great customer care!!
James Bilbrey
This was by far the best mortgage experience we’ve ever had. Neal was professional, always available to answer questions and very thorough. The process was seamless and easy, we would highly recommend him to anyone looking to refinance or purchase a home.
James Bosi
In all of the real estate deals that I have done with our personal property and with our rentals, I have never had the peace of mind I get with Neal Bailes. From the start, Neal is up front and professional. I will never use another mortgage company and would recommend Neal to all. It’s nice to know that good customer service still exists and is important. That is Neal Bailes and his Team at Real Estate Finance Group.
Keri Brown
Real Estate Finance Group and Neal Bailes are great to work with when purchasing a house!! They are efficient, timely, knowledgeable, and client oriented!! I highly suggest and recommend REFG and Neal for financial/mortgage services to anyone in the market for purchasing property!!!
Cynthia Buckman
I have worked with Neal for approximately 7 years. His professionalism, loyalty and honesty are only a few pillars of his success. His biggest source of business are referrals from happy repeat customers. I am fortunate to know him and to work with him. I would not hesitate to refer my family and friends to Neal for all their home lending needs.
Stephen Byrd – Owner – Byrd Homes of Knoxville, TN
I’ve known Neal for almost 30 years. He’s honest and loyal and has been able to meet my needs when I need a loan. I have and will continue to recommend him to others.
Bunky Byrd
Wonderful choice for a mortgages. Professional, courteous and makes extraordinary efforts to obtain a loan that meets the needs of his clients. Honest and local to Knoxville. Knows the banking business well.
Chelsey Campbell
Incredible all around! Recommend a million times.
Kim Cawood
Positive: Professionalism, Quality, Responsiveness, Value
We have done business with Neal Bales for several years. We have went to Neal since 1997 and did a Re-fin on another home from 2014, which he did our loan then. He is very professional and very good as being a Mortgage Lender. He is also a friend indeed to us. For any questions or to buy a home or Re-fin contact Neal. He is the best.
Robert Combs
Positive: Professionalism, Quality, Responsiveness, Value
Quite honestly there’s not enough tags or stars to describe the job Neal did for us. Neal was very in touch with us throughout the process, which can sometimes get frustrating, but Neal remained personable and informative. He was prompt to get us information we requested and tailored his time to our needs. This is the second time we’ve worked with Neal and there will be more times, if his services are needed. Could not have had a more efficient and professional experience. Thanks Neal!
Sarah Combs
Positive: Professionalism, Quality, Responsiveness, Value
Neal and his team went above and beyond to help with the financing of our new home and then a year later, they did the same to help with our refinance. They work hard for their clients and made every step of the process as worry free as possible for us. They got us a great deal both times. Friendly and easy to work with, I highly recommend Neal Bailes and his team!
Talania Cook
You will not find a more competent, professional lender. Neal knows this business and will walk you through every step.
Matt Dembo
It was an absolute pleasure to work with Neal in the home buying process. Despite several unforeseen issues that arose, Neal helped me to stay on schedule and close in a very short amount of time. He was very professional at all times, and was always able to provide me with an answer or someone to talk to that could help me. He was also very patient in explaining the process to me, as I was a first time home buyer. Neal comes highly recommended!
Anthony Denny
I can say that Mr Bailes was professional and quite thorough in helping me attain the loan that I needed to get my home. I would highly recommend him to anyone in need of a home loan. Thoroughly satisfied and grateful for his help
Tracy Eaton
If you don’t use Neal Bales for your home purchase your crazy. His communication and professionalism is amazing. I have done about 5 mortgages using him (hopefully this is the last. I highly recommend him and his staff.
Brooke Esch
I highly recommend Neal Bailes with REFG. He is extremely knowledgable, helpful, patient and a master of his trade!
Sarah Garber
This guy is amazing!! We had a very difficult loan to walk through and we wouldn’t be in our new lovely home without his expertise! He is professional and a man of his word. I will recommend him over and over.
Matthew Hollingsworth
Positive: Professionalism, Responsiveness
Chris Grenfell
Neal did an amazing job expediting my loan. He’s the only guy I’ll use for my future home purchases!
Lila Honaker
Got an amazing rate, process was smooth, and Neal was a great communicator throughout the process. I highly recommend!
Evon Hulse
Neal has found the best lenders and interest rates for all of my real estate transactions. I would never use anyone else!!!
G. Darrell Hulsey
I have been a client of Neal’s for 10 years, and over those years, I have transacted several mortgages and refi’s. Neal is absolutely the best at what he does. In easy and difficult lending times, Neal has always delivered, and his “service after the sell” is exceptional. His understanding of rate fluctations, the close process, and his ability to eliminate and “ease the pain” of the mortgage process, are just a few of the reasons why I have been a client of Neal’s over the years. I simply won’t trust my financing needs to anyone else. Job well done!
Andy Humphress
Neal has helped my wife and I for over 20 yrs. He always has a solution to make the difficult process of buying a home simple and much easier.
Michael Hutchison
My wife and I recently sold a home and purchased a new home. I had already talked to at least fine separate mortgage lenders and thought I had a good rate at 3.75 percent. I was reluctant to call Neal when our realtor suggested that I call him. I’m so thankful that I did!!! Neal got a better rate with the lender that I preferred (3.25%) and walked me through every step of the process on the purchase of our new home. Neal always responded to text messages and phone calls even on the weekends and evenings if I had concerns. Neal took time to answer everything and made the entire process much easier to navigate. Neal was down to earth and made me feel comfortable by explaining things in detail. I would absolutely recommend Neal Bailes to anyone who is looking to buy a home!
Debra Jett
Positive: Professionalism, Quality, Responsiveness, Value
Neal helped us with refinancing our mortgage some years ago and it went off without a hitch! We have kept his newsletters over the years & recently needed his advice on a financial matter. We found he was as great as before in responding quickly & answering our questions. We will not hesitate to do business with Neal Bailes again if we are in need of his services.
Rodney Jones
I purchased my home several months ago. Neal and his staff were extremely professional, friendly and first class. I have purchased several homes over the years and working with the Neal Bailes Mortgage Lender Team was by far the most pleasant. The loan process was quick, easy and painless. I recommended a friend to Neal and my friend had the same experience as I did. I would strongly advise anyone seeking a trusting and honest lender, Neal is the right person for you. Thanks again Neal.
Ross Jones
I contacted several mortgage lenders in Knoxville and Neal was the quickest to reply. He was very familiar with the complex where I’m buying a condo and was able to give me insight that I didn’t get anywhere else. He gave me excellent advice that helped me make the right decision. Highly recommend!
Don Kline
I have used Mr Bailes twice now to refi/purchase a home and both times I have been very pleased with the service I have received. Neal was always professional and made sure the process was as seamless as possible for me and my family. I highly recommend him to anyone needing assistance in this area.
Brent Larson
Neal and I have worked together on many different occasions both professionally and with my personal mortgage needs. Neal always brings his “A Game” to the table and is a complete professional in the mortgage business. There is never a moment when he didn’t know exactly what or where we were in the closing process. His professionalism, honesty, responsiveness and terms are second to none. If you or someone you know is thinking about purchasing or refinancing a home they need to contact Neal ASAP!
BA Levy
Neal and his team were fantastic. They worked closely with us through several complex issues, and ensured our confidence throughout the process. It’s important to choose people you can trust and that inspire your confidence when selecting a partner for such an important matter. You’d be challenged to find a group that can provide the best deal, will meet or exceed your service expectations, and has the know how to navigate complex transactions at the level this team does.
Shuai Li
Excellent service! Five stars! Best I have ever seen
Britanny Lively
Neal was great to work with! He was easy to get in touch with and answered all my questions promptly. He helped me through the entire experience! Would definitely recommend!
Larry Long
As first time home buyers, the financing portion of the process was a little scary for my wife and I. Neal was great at walking through the process to make sure we were comfortable with everything. Being a veteran in the real estate finance industry, he was able to make sure we were considering all available options for our mortgage. I would recommend him to anyone going through the home buying process.
richard Long
Neal was extremely courteous and helpful, we were very nervous about all the information needed and had tons of questions, Neal answered all and was very diligent in making sure we understood his answers. Neal obtained a better rate than those advertised lenders. Best decision we made was to trust our buisness to Neal and his team, we will be with them for life.
Jon Marshall
I had done my original 30 year fixed with Neal and this time I refinanced for 15 years. Not only is he super easy to work with and a great guy but is also very diligent in getting you the lowest rate possible. Bottom line is the rate and inevitably what you pay per month and all of that was relayed clearly before he continued with the process. On top of all that, any questions I had he was available via text or phone to answer them. I would highly recommend his services with any type of mortgage or refinance.
Bob Lovelace
When I needed a mortgage several years ago I went to Neal based on a referral. It has been a long standing relationship ever since. We have now done three mortgages through Neal and and will continue to use his services. He communicates, follows up with any issues and has a friendly staff. I will continue to refer clients to Neal!
Suzan Miller
We were using Neal Bailes at REFG for our Financing on our new home. Our old house was closing and the new build was completed unexpectedly at the same time. Neal and his group worked their magic to make everything go smoothly and we ended up closing both on the same day. Neal went above and beyond to make sure we were taken care of and we could not be more grateful. I would highly recommend Neal and his group.
Anthony Mills
Mr. Bailes was referred to me by a close friend 7 years ago while I was in the process of purchasing a new home. This was not my first purchase but by far the easiest mortgage loan process I have ever been through. Mr. Bailes had the resources and knowledge to find the best rates available and present several options that potentially suited my needs. I have referred several friends and colleagues to Mr. Bailes and will personally use him in the future. Mr. Bailes is a professional and knows his industry very well. If you are purchasing a new home or simply refinancing, contact Mr. Bailes and you will not be disappointed.
Vicky Molotoka
Neal coached us and helped us purchase our first home. As first time home buyers we felt very intimidated and felt clueless, but after just one meeting with Neal we felt secure and ready to buy a home! He is extremely helpful and knowledgeable with his clients best interest in mind. Our home buying process was completely stress free thanks to Neal. I could not recommend him more. I have sent all of my friends and family his way!
Brad Morgan
Positive: Professionalism, Quality, Responsiveness, Value
A #1 Service.
James R. and Bette Jo Murmann
Sept. 22, 2011. We recently refinanced our home mortgage using Real Estate Finance Group, Mr. Neal Bailes. Approximately ten years ago, we also used Mr. Neal Bailes services for another home we had purchased. We had such a pleasant experience, we knew who we needed to contact. Mr. Bailes is very Professional, Experienced, Dependable, and Honest. Don’t hesitate to contact him, we highly recommend his Real Estate Finance Group.
Vince Neeley
I would like to recommend Neal to all of my friends and acquaintances. I have conducted business with Neal for many, many years and he has assisted me in multiple transaction. Neal has always seen to it that my transactions were flawless and painless and that is saying a lot in the property finance world. Neal has show himself to be a man of integrity along with compassion in business. As for me and my associates we will continue to use Neal for all of our financing needs.
KLD Overland
Great Service. Best rates in town.
Christy CJ Pace
Great experience! Seamless process!
Sam Phillips
Neal is extremely knowledgeable and has been in the business for many years. He was very helpful throughout the lending process and made sure all our questions were answered thoroughly. I would recommend Neal’s services to anyone!
Sherry Price – Realty Executives
During my 30+ years in Real Estate in 4 different states, I can honestly say that you are the best mortgage lender I have used! I truly appreciate your services and the support of your staff. You go the extra mile to make the transactions “stress free”. Thanks for your help over the years. Hope you continue to advance your business!!! Thanks.
Christopher Prosise
Neal is very professional and works for you like you’re family. Our go to guy!
Jackie Price – Realtor – The Price Group
Our team has worked with Neal for many years. Neal is one that we can always count on to close when it is scheduled to close without any surprises. Very professional, can handle about any client with complete satisfaction.
Mireya Ramos
Neal was great! It was our second time purchasing a home and he made it so much easier than the first time (we dealt with a bank before) Neal constantly let us know anything we needed to know, he went through every line item and explained what everything was. He made himself available through text, email, phone call, and was always quick to respond. After this experience, he is the only person I’ll use if I ever purchase a home again.
Ken Richardson
Neal was referred by a friend of mine that had nothing but great things to say about him. Going through the process of obtaining a mortgage with Neal was a stress free and enjoyable experience. He was always easy to reach, great with follow-up, and keeping me informed. He also had the best rates and terms! I have referred several friends to Neal and he has always taken great care of them!
Christine Schmitz
This is the 4th time we have a purchased a home but the first time working with Neal. Honestly, this was the best experience we have ever had. Neal was fast, efficient, forthcoming, and professional – but above all of that, he genuinely made every interaction feel personal, as though we were his priority and he was here for us, for whatever we needed. Getting a mortgage can be a very scary or anxious process, but Neal made it easy and calm by being so kind as well as professional. I highly recommend him!
Morgan Selecman
As first time home buyers, my husband and I were uneducated and a little weary of this big new responsibility we were taking on! We wanted to make sure everything went smoothly. Neal went above and beyond to make us comfortable with everything and answered the numerous questions we had! He was fantastic and we thoroughly enjoyed working with him, and will most definitely use him for our future needs!
Lynnette Shaft
I met Neal several years ago when I was referred to him by a close friend. He was by far the easiest and most professional mortgage broker I have ever dealt with which is why I have recommended him to several people…including family. He is honest, reliable, and great with follow up. I will continue to use him for any future needs I may have.
Bryan Simmons
Neal provided a fast and smooth loan process for us. Neal is extremely knowledgeable and cares about his clients. Let Neal put his expertise to work for you!
Tom Simser
It was truly a blessing that we were referred to Neal. His vast experience helped immeasurably in guiding us through the mortgage process with unbelievable efficiency and speed. I highly recommend Neal for all of your mortgage needs.
Sarah Sharp
Positive: Professionalism, Quality, Responsiveness, Value
Neal went above and beyond to help us buy our dream home! With the pandemic approaching, we were very uncertain about our sell as well as our purchase. Neal worked fast but smart and was able to secure everything we needed and communicated with us in a more than timely manner. He also set our minds at ease and helped us stay on track throughout the entire process. Big thank you to Neal Bailes and Real Estate Finance Group!
Bryan Simmons
Neal provided a fast and smooth loan process for us. Neal is extremely knowledgeable and cares about his clients. Let Neal put his expertise to work for you!
Joe A. Sosinski
Neal was outstanding for us!!! We just needed to give him our information and he and his staff did the work. I bothered him a lot with questions, which he quickly answered!!!!! We had a new build and thanks to Neal the financing was the EASY part!!!
Shanna Spears
Positive: Professionalism, Quality, Responsiveness, Value
As new home owners, we didn’t know what to expect when purchasing our first home in 2015. When we were ready to purchase we shopped around for a little while before getting introduced to Neal and the rest is history. Neal goes above and beyond for you and can get you the best rates out there. I have recommended Neal to 5 other individuals, 2 being from Chattanooga, and they all compared what they had or what they got quoted and ended up using Neal. All have been extremely impressed and satisfied. Neal is the man!
Mack Stephenson
Neal is the best. We have had the opportunity to work with Neal multiple times and it has been a great experience each time. Thank you Neal! -The Stephenson Family
Matt Stegall
I have used Neal for three real estate finance transactions and I couldn’t have been more pleased with every part of the process. Every interaction with Neal and his staff was outstanding. No surprises or other BS that I have run into with other mortgage brokers. Highly recommended!
Sherri Stiffin
As always, Neal and his staff were great. Easy access, quick answers, best rates.
Sue Wallace
Positive: Professionalism, Quality, Responsiveness, Value
If I could rate Neal Bailes 10 stars I would. He and his staff worked so hard to get me the best rate possible. Should I ever refinance again or purchase a new home again, I will be sure to go through his company.
Fantastic customer service across the board.
Mike Willis
Neal is the best in the business! This was our 2nd time working with Neal and once again he did an excellent job. He made the whole process very easy for us.
Rachel and Cody
Neal, Thank you so much for all your help! We’ve settled in our new home and absolutely love it. I can’t even begin to tell you how much I appreciate your patience with us. You made the process smooth and easy. We’re grateful for all your hard work and we’ll be sure to recommend you to our friends.